Privacy policy

At Nevix.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information Collection

We collect personal information that you provide when placing an order, including:

  • Your full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details

We may also collect browsing data such as IP address and website activity to improve user experience.

Use of Information

Your information is used to:

  • Process and deliver your orders
  • Provide order updates and customer support
  • Improve our products and services
  • Communicate promotional offers (if subscribed)
  • Prevent fraud and ensure secure transactions

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties, except trusted partners (such as courier services and payment processors) who assist us in operating our website and delivering orders, and who agree to keep your information confidential.

Cookies

We use cookies to enhance your shopping experience. You may disable cookies through your browser settings, but some website features may not function properly.

Your Rights

You have the right to request access to, correction, or deletion of your personal information by contacting us.

Changes to This Policy

Nevix.pk may update this Privacy Policy from time to time. Please review it periodically for any changes.

Contact Us

For any privacy-related questions, please contact us at:
hello.Nevix@gmail.com

Damage & Exchange Policy

At Nevix.pk, customer satisfaction is our priority.

Parcel Opening Requirement

When the parcel is delivered, the customer must record a clear, continuous video while opening the parcel. The video must clearly show:

  • The sealed parcel
  • The shipping label
  • The product inside

Without a parcel opening video, claims may not be accepted.

Damaged Product Claims

If the product is damaged or incorrect, please contact us within 48 hours (2 days) of delivery.

Send an email or WhatsApp with the following details:

  • Parcel opening video
  • Your full name
  • Your Order ID
  • Clear pictures of the damaged item

Exchange Process

Once the damage is verified, the damaged item will be exchanged.
Nevix.pk will guide you through the return and replacement process.